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October 2003


Features


The Grassroots Growers
  by C.A. Wolski
  As HME providers become increasingly involved in advocating for their industry, buying groups are offering strategic help and encouragement.
Selling Satisfaction
  by Rich Smith
  With the right approach, you can get what you want from scooter sales.
Rise of the Machines
  by Bruce Brothis
  What you can do to protect your company from increasing numbers of power mobility audits.
To Increase Sales, Think Retail!
  by Jack Evans
  Borrowing ideas from local drugstores can boost your bottom line.
The Personal Touch
  by Carol Daus
  Successful urinary incontinence product dealers find ways to reach out to potential customers too embarrassed to reach out to them.
Your Server or Mine
  by Roberta Domos, RRT
  Replacing your in-house server with an online HME systems software provider could benefit your bottom line.
Picture This
  by Lisa Thomas-Payne
  Trapped under heaps of paperwork? Make a document imaging and retention system a reality.
Sleepy Time Pays Off
  by Marianne Matthews
  Providers find hours spent improving mask fit can improve sleep therapy compliance.
A Matter of Choice
  by Keith Bush
  New concentrator technologies are increasing providers’ options for cost-effectively delivering oxygen.
The More You Know
  by Tom Greene
  When marketing oxygen concentrators, do your research.
Out With HCPCS, In With NDC
  by Lisa K. Smith, JD
  Nebulizer and aerosol therapy drug providers must act now to prevent possible problems related to coding changes for these medications.
Nebulizer Selection
  by Lena Lindahl
  To choose a good nebulizer system for a patient, start by examining the nebulizer cup, say some physicians and providers.
What Hospitals Want
  by Douglas Laher, BS, RRT
  One referral source’s perspective on what makes a great DME respiratory supplier. Does your company measure up?
Meet the New O2 Patient
  by Bob McCoy, RRT
  A survey of what consumers want from their oxygen providers reveals interesting results.


Departments

  Editor's Message
The Ostrich’s Tale
  by Lena Lindahl
  Cover Profile
Make Their Day
  by Elizabeth Finch
  AAHomecare’s new chairman is bringing his customer care philosophy to politics.
Industry News
Manufacturing News
Medtrade Preview
  HME Profile
Rural Provider Thinks Big
  by Keith Bush
  Iowa’s Med-Equip knows how to service the Heartland.
  Better Business
Diversify Your Revenue Stream
  by Helen M. Farrell
  Increasing your number of private insurance customers can be a good idea, provided that you first carefully qualify these customers.
  Legal Counsel
An Ounce of Prevention
  by Darrel J. Scott, JD
  The key to surviving DMERC audits is planning for them before they ever happen.
  Legal Counsel
Playing Hardball
  by Clay Stribling, JD
  Negotiating managed care agreements is not such a daunting task, if you have the right information on your side.
Product Profiles
  Our Turn
Zero Tolerance Time
  by Cara C. Bachenheimer, JD, and David T. Williams
  Fallout from the Houston motorized wheelchair scams threatens the nation.

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